Refund policy

We want customers to have a clear and straightforward way to request a return where applicable.

Customers should contact us at bosmapo@outlook.com before sending an item back.

Unless a different period is required by applicable consumer law or stated on the relevant product page, customers may request a return within 30 days of receiving the order.

To be eligible for a standard return, the item should generally be unused, in its original condition and, where applicable, in its original packaging.

Certain products may be excluded from return where permitted by law, including products that are personalised or made to the customer's specifications, products that cannot be returned for hygiene or safety reasons once opened, and other legally permitted exclusions.

If an item arrives damaged, defective, incorrect or materially different from the product description, please contact us as soon as possible with photographs and details of the issue.

Refunds

Once an approved return is received and inspected, we will process the applicable refund.

Approved refunds will normally be issued to the original payment method used for the purchase.

Refund processing times can vary depending on the payment provider or financial institution.

Where required by applicable consumer law, customers retain their statutory rights regardless of anything stated in this policy.

Return Shipping

For a change-of-mind return, the customer may be responsible for the cost of returning the item where permitted by applicable law.

Where the return is due to an incorrect, damaged or defective item supplied by us, we will handle the return in accordance with applicable consumer protection requirements.

Please contact us before returning any item so that we can provide the appropriate return instructions.